Please read this policy carefully. This is the Return and Refund Policy of the Jamaica Civil Aviation Authority (JCAA).

Conditions of Refund:
We may issue refunds for transactions that have been proven to be fraudulent or in excess of the required payment. Refunds will be made within 30 days.

How to Request a Refund:
To request a Refund or Cancellation, send an email to: collectionsofficer@jcaa.gov.jm . Be sure to include your email address, full name (or company name if applicable), date of transaction, service purchased, supporting documentation such as a copy of the transaction confirmation page and any other details to support your claim. The request must be submitted within thirty (30) days of the transaction date to be considered for processing.

Method of Payment:
Payment will be refunded to the originating Credit Card.

Refund or Cancellation Fees:
The JCAA retains the right to deduct any attendant processing fees which may be incurred relating to the transaction. 
 
General Clause:
This Policy is subject to change at the JCAA's discretion from time to time, and that such updated terms will be included on the JCAA’s website. 

If you have any concerns or queries about our Returns and Refunds Policy, please reach out to us:
By phone : 876 960-3948
 By email:  collectionsofficer@jcaa.gov.jm
 By visiting our contact page: Contact Us